服务技巧(国外英文资料).docVIP

服务技巧(国外英文资料) What is the service A concept is a special act of etiquette that meets the needs of other people The service attitude of the smiling waiter to each guest A good waiter does every job well Be prepared to serve guests at any time At the end of each service, ask the waiter for the next invitation Create an atmosphere where waiters and waitresses can enjoy their hospitality 7. Server will always with warm eyes guest, predicting degree of the customers needs, provide timely service, let a guest feel the waiter always care about myself Six key points of service Ability to perform at work Knowledge of the companys beverage food and companys space Third, the attitude of self-importance in work Be polite and sincere in your attitude More than one extra effort Six. Image emphasizes oneself image instrument Quality of service [service quality] The quality of service is the service provided by the night field to the guests, the material and spiritual suitability and the satisfaction of the guests. Service quality including facilities, service level, wine food and security guards the four aspects, can say service quality is the lifeline of evening, work is the center of the evening [service characteristics] Functionality is the function of things Economy is when the guest comes to the company to spend, and the expenses and expenses are equal. The price is the same as the value 3. Security staff in the service process, must fully ensure the guest is not affected and loss of life and property, physical and mental from harm, machinery are in good condition, equipment and environmental health all of these are indispensable aspects Four. Time emphasis on customer service, correct and time-saving The facilities of comfortable company should suit the custom of the guest [service quality content] Good service, initiative, patience, enthusiasm and thoughtfulness The perfect service facility means the company receives the service facilities and equipment, and he responds dir