管理学原理学习课件 第13章.pptVIP

Managers can choose among three possible courses of action: do nothing, correct the actual performance, or revise the standards. One decision that a manager must make is whether to take immediate corrective action, which corrects problems at once to get performance back on track, or to use basic corrective action, which looks at how and why performance deviated before correcting the source of deviation * The most desirable type of control—feedforward control—prevents problems since it takes place before the actual activity. For instance, when McDonald’s opened its first restaurant in Mosco