新视角大学英语第二册unit3SectionB.pptVIP

课文 技巧 Back N H C E A simple and common method used by many consumers is to [3] _________ directly to the store manager. In general, the “higher up” the consumer takes his or her complaint, the faster he or she can expect it to be settled. In such a case, it is usually settled in the consumer’s [4] _____, assuming he or she has a just claim. complain favor advise favor court specific firmly approval rather complain records faithfully however responsible accessible acceptable constrain 听力理解 随 笔 课文 技巧 Back N H C E Consumers should complain in person whenever possible, but if they cannot get to the place of purchase, it is [5] __________ to phone or write the complaint in a letter. Complaining is usually most effective when it is done politely but [6] ______, and especially when the consumer can demonstrate what is wrong with the item in question. acceptable firmly advise favor court specific firmly approval rather complain records faithfully however responsible accessible acceptable constrain 听力理解 随 笔 课文 技巧 Back N H C E If this cannot be done, the consumer will succeed best by presenting [7] _______ information as to what is wrong, rather than by making general statements. For example, “The left speaker does not work at all and the sound coming out of the right one is unclear” is better than “This stereo (立体声音响) does not work.” specific advise favor court specific firmly approval rather complain records faithfully however responsible accessible acceptable constrain 听力理解 随 笔 课文 技巧 Back N H C E The store manager may [8] ______ the consumer to write to the manufacturer. If so, the consumer should do this, stating the complaint as politely and as firmly as possible. But if a polite complaint does not achieve the desired result, the consumer can go a step further. advise advise favor court specific firmly approva