某超市结账柜台排队系统精要.docx

PAGE IV 题目 某超市结账柜台排队系统的仿真研究 摘要 近年来，形形色色的超市不断兴起给我们的生活带来了诸多便利。但由于许多原因，许多超市的结账柜台排队系统并不十分的完善，时常出现排队过长或结账柜台空闲等等问题，因此，优化超市结账柜台排队系统，缩短结账时间具有极大的意义。 本文将针对永辉超市结账柜台排队系统进行优化。首先会介绍排队论及其相关知识，对多队列、多服务台等待制M/M/c/∞/∞排队模型进行了重点阐述。其次对永辉超市的顾客到达时间，顾客服务时间进行调研。在取得原始数据后，代入排队模型公式进行数据分析与参数计算，得出计算机仿真所需的参数与变量，同时确定永辉超市的最佳结账柜台的数量。然后运用FLEXSIM对结账柜台排队系统进行仿真以确定该优化方案是可行的。最后，本文给出了一些超市发展的建议。 本文的研究结论可能对相类似的排队系统具有一定的借鉴意义。 关键词 超市 结账柜台排队系统 建模 仿真 Title Simulation?and research on the checkout counter queuing system of supermarket Abstract In recent years, the?various supermarkets have brought many conveniences to our life. But there are many reasons to lead many supermarket checkout counters queuing system is not very perfect. The long queue or spare checkout counters and so on. Therefore, the optimization of the supermarket checkout counters queuing system?can help the supermarket to profoundly?shorten the check-out time. This thesis aimed at to optimize the checkout counter queuing system of Yonghui supermarket. At first, the knowledge about queuing theory has been introduced, and the Multi-queue multi-service?platform for M/M/c/∞/∞ queuing model has focused on. Secondly a survey of customer arrival time, service time and other basic data has conducted at Yonghui supermarket. Next ，In the raw data, by using the FLEXSIM service system to conduct a simulation, finding out the optimization is feasible. Finally, this thesis has give some advices about how to development the supermarket. The conclusion of this paper may have some reference significance to similar queuing system. Keywords Supermarket Parts inventory Simulation the checkout counter queuing system  目录 TOC \o 1-3 \h \z \u   HYPERLINK \l _Toc417265337 1．绪论  PAGEREF _Toc417265337 \h 1  HYPERLINK \l _Toc417265338 1.1课题研究背景与意义  PAGEREF _Toc417265338 \h 1  HYPERLINK \l _Toc417265339 1.2国内外研究现状  PAGEREF _Toc417265339 \h 1  HYPERLINK \l _Toc417265340 1.3论文的主要研究内容与组织结构  PAGEREF _Toc417265