frontdesk basic english 酒店前台基本英语.docVIP

Basic words 基本词汇 Adjoining rooms 相邻房 Connecting rooms 连通房 Deluxe room 豪华房 Suite 套房 Presidential suite 总统套房 Queen-size bed 大床 King-size bed 特大床 Room type 房间类型 Twin room/Double room双人房 Single room 单人房 Dull season (Off season)淡季 Peak season 旺季 Occupancy 住房率 Tariff 房价表 Front desk 前台 Information desk 问询 FIT(Free Individual Tourist) 散客 Walk-in 未预订散客 Long-stay guest 长包房 Regular guest 常客 Repeat guest 回头客 No-show 当天预订未到的客人 Voucher 凭单 Waiting list 候补名单 Discrepant room (discrepancy)差异房 OOO (Out of order) 维修房 R/C (Registration card) 登记表 Date of expiration 有效期 Identification card 身份证 Nationality 国籍 Passport number 护照号码 Safety deposit box 保险箱 Valuables 贵重物品 Incidental charge 杂项费用 Advanced deposit 预付定金 Deposit receipt 定金收据 Folio 帐页 Signature 签名 ARR(Average room rate)平均房价 Day use 日用房 Extra bed 加床 Full house 客满 Stay overnight 住一个晚上 Arrival list 抵达名单 Reservation 预订 Useful Dialogues 基本对话 您需要什么样的房间，单人房还是双人房？ What kind of room would you like to have, single room or double room? 大床房间怎么样？ How about king-size bed room? 您将何时到达？ What time will you be arriving? 您要住几个晚上？ How long will you be staying? 你们一共有几个人？How many guests will there be in your party? 单人房间房价是400元。 A single room costs 400RMB per night. The rate for a single room is 400RMB each night, including service charge. 您是什么时候预订的房间的？When did you make the reservation? 请您签一下名好吗？ Could you sign your name, please? 祝您在这里住得愉快。Enjoy your stay with us. 请问，您是哪个国家的？Where are you from? What’s your nationality? 我能看一下您的护照吗？May I see your passport? 夫人。请您填写一下这份住宿登记表，好吗？Could you fill in this registration card, please? Useful Dialogues 基本对话 Dialogs 1 Front desk: 下午好，夫人。有什么可以帮你吗？Good afternoon, madam. May I help you? Guest: 下午好，我想要一间单人房。 Good afternoon. I want a single room, please. Front desk: 您有没有订过房？ Have you made a reservation. Guest: 没有。 No, I haven’t. Front desk: 您要住多久？How long do you want to stay? 3天。3days. Front desk: 我来看看有没有房间……有了，我可以为您在10楼安排一间房。I’ll see what we have. …..Yes, I will offer you a single room on the 10th floor. Guest