SLAforCDCCloudServicesCDCConfidential中数通保密v6-2016.PDF

SERVICE LEVEL AGREEMENT FOR CDC CLOUD SERVICES (“SLA”) CDC 云服务的服务水平协议（“SLA”） 1. Service Level Agreement 服务水平协议 This Service Level Agreement for CDC Cloud Services sets forth the System Availability SLA for the productive version of the applicable CDC Cloud Services to which customer has subscribed (“Cloud Services”) in an Order Form with CDC. 本CDC 云服务的服务水平协议规定了客户通过订购单向CDC 租用的相应CDC 云服务（以下简称“云服务” ）生产 版本的系统可用性SLA 。 This Service Level Agreement for CDC Cloud Services shall not apply to any CDC Cloud Service for which a System Availability service level is explicitly set forth in the applicable Supplemental Terms and Conditions for such CDC Cloud Service or for which the applicability of service levels is explicitly excluded in the Agreement . 本 CDC 云服务的服务水平协议不适用于针对其在适用的补充条款和条件中明确规定了系统可用性服务水平或其服 务水平适用性明确排除在协议之外的任何CDC 云服务。 2. Definitions 定义 “Downtime” means the Total Minutes in the Month during which the productive version of the applicable Cloud Service is not available, except for Excluded Downtimes. “停机时间”是指一个月内相应云服务的生产版本不可用的总分钟数，排除的停机时间不包括在内。 “Local Time” means China Standard Time. “当地时间”是指中国标准时间。 “Month” means a calendar month. “月”是指日历月。 “Monthly Subscription Fees” means the monthly (or 1/12 of the annual fee) subscription fees paid for the Cloud Service which did not meet the System Availability SLA. “月租用费”是指针对没有达到系统可用性SLA 的云服务支付的月租用费（或年租用费的1/12）。 “Total Minutes in the Month” are measured 24 hours at 7 days a week during a Month. “每月总分钟数”按每月每周7 天每天24 小时计算。 3. System Availability SLA and Credits 系统可用性SLA 和抵免 3.1 Claim process, Reports 索赔流程、报告 Customer may claim a credit in the amount described in the table of Section 3.2 below in case of CDC’s failure to meet the System Availability SLA, which