中英文客户投处理程序文件.docVIP

Revision History 更改记录 Issue 版本 Page#页码 Rev 版次 CHANGE 更改內容 WRITTEN BY 编写 DATE 日期 Review and Approval 審查和批准 Review [ x ] [ x ] [ x ] [ x ] [ x ] [ x ] [ ] [ ] [ ] [ ] [ ] Signature / Date ISO Officer:___ ____________________ QC Sup:__________________________ QE Sup: _________________________ QA MgrMR:______________________ Program Director: ________________________ PM: ___________________________ N/AStore Mgr:________________________ N/A N/APurchasing Mgr:____________________ N/A N/APMC Sup:________________________ N/A N/AShipping Sup:_____________________ N/A N/AFacility Mgr: _____________________ N/A Review [ ] [ ] [ ] [ ] [ ] [ ] [ ] [ ] [ ] Signature / Date Facility Engineering Mgr: N/A________________________________ N/A N/AME Mgr:__________________________ N/A N/A1st process Mgr:____________________ N/A N/A2nd Process Mgr:___________________ N/A N/APPC Mgr: ________________________ N/A Tooling Repair Maintenance Sup: N/A________________________________ N/A N/AHR Mgr: ________________________ N/A N/AADM Mgr:________________________ N/A N/AMIS Mgr:_________________________ N/A APP [ x ] Signature / Date Plant. Manager: __________________ Checked by DCC / Date: 文控審核/日期: Effective date Effective date Expiry date 文件生效日期：________________ 文件失效日期：_________________ QF-QC-0026/0 QF-QC-0026/01 目的Purpose: 確使客戶獲得滿意的服務，對客戶的抱怨采取適當的處理措施，以維持公司信譽，并謀求公司改善。 Handle customer complaint properly to ensure total customer satisfaction and continuous improvement. 范圍 Scope: 己完成交貨手續之本公司產品，遭受客戶因品質不符或不適用之抱怨，以及客戶要求改善而未如期處理之事項。 Apply to customer complaint for delivery quality failure and untimely customer site support. 定义Definitions PM：项目经理 Program Manager. PA：项目助理 Program Assistant. QE：品质工程师 Quality Engineer ME：制程工程师 Manufacturing Engineer 职责Responsibility: QE负责受理客户投诉，分析，验证并回复客户采取的纠正预防措施。QE is in charge of handling the complaint from customers,