2017小作文.ppt

六、推荐信（Letter of Recommendation） 七、投诉信（Letter of Complaint） 一般分为三大部分： 第一段：自我介绍、投诉事由、自身感受 第二段：具体描述当时的情形，如人物、 时间、地点和原因等。指出具体问题及其 所产生的后果。 第三段：提出个人要求建议，说明读信人 可以做的补救措施，希望有关部门和人士 做出相应改进，以及提出愿望，希望早日 得到答复。 自我介绍 投诉事由 自身感受 I am a student/ resident /regular passenger /regular diner /phone subscriber/customer who… I am writing to you to express my dissatisfaction with /complain about ... I regret to inform you that… This is with great pain and frustration that I am writing to inform you I can hardly bear the waitor’s rude behavior. I cannot stand the terrible environment/poor service. Unfortunately, my enjoyment of the event was spoiled by ... 造成影响 The devastating effect could be multiplied if this problem cannot be solved immediately． I am certain that this situation is causing US considerable anxiety． 提出补救措施 To resolve this problem, it is advisable for you to take some remedial measures before things get worse. To improve the image of your company, you are supposed to adopt some timely steps. To compensate for my loss, you should make some improvements on… It is imperative that some measures should be taken. As to how to resolve this matter, I suggest you should… I look forward to receiving a replacement as soon as possible． I think that 300 dollars would be a reasonable sum of compensation． request a refund of notify you of a claim for 希望对方改进 I sincerely hope that … will review its management system, with the view of providing better service to the public． I hope that the authorities concerned will consider my suggestions and improve the situation as best as they can. We trust that you will now consider this matter seriously and make an effort to prevent the recurrence of this kind. I would be grateful if you could manage to help me out of the problem． * 说明写信目的 表示歉意 希望谅解 I regret to inform you that I am unable to do… I just wanted to write you to apologize for … I am awfully/terribly sorry for what I have done. I feel very guilty for