如何做好门诊服务医.pptVIP

如何做好门诊服务 Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright 2004-2011 Aspose Pty Ltd. 一、转变服务观念，把方便留给病人 主动服务 全员服务 Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright 2004-2011 Aspose Pty Ltd. 二、学会换位思考 假如我是患者 宽容的态度 Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright 2004-2011 Aspose Pty Ltd. 退一步海阔天空 Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright 2004-2011 Aspose Pty Ltd. 三、良好的服务态度和规范仪表是实施门诊优质服务的前提 树立良好的护士专业形象 树立良好的第一印象 Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright 2004-2011 Aspose Pty Ltd. 四、注重知识学习，提高综合素质 熟练基础护理操作，严格查对制度 扎实基础，理论与实践并重 重视基本素质的提高 Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright 2004-2011 Aspose Pty Ltd. 五、提高亲和力，行动中的体现 一句温馨的话 一个关心的动作 一杯热水 一份报纸 一个热水袋 Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright 2004-2011 Aspose Pty Ltd. 六、建立有效的沟通 有两种东西能治病，一是药物，一是语言 1.语言沟通 2.非语言沟通 Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright 2004-2011 Aspose Pty Ltd. 简单的问候是心与心交流的开始 Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright 2004-2011 Aspose Pty Ltd. 七、提供合适的宣传和健康教育 宣传人人有责：医院专科特色、专家、设备等 有针对性地提供健康教育：图片、手册、录像、讲座 Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright 2004-2011 Aspose Pty Ltd. 八、协调医患、医护、医生之间的关系 门诊特点：人员流量大、差异大 护士的作用：桥梁作用、维护安静、轻松融洽的就医环境 重视医生的情绪，多与医生交流，发挥团队精神 Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright 2004-2011 Aspose Pty Ltd. 九、实行首诊负责制 入院首问负责制：一站式解决问题 对门诊输液病人做到随访：第一天、第二天、离院时 Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile 5.2.0.0. Copyright 2004-2011 Aspose Pty Ltd. 十、来者都是客，相待不偏心 营销理念：正在就诊的患者——现实顾客 尚未接受医院服务的所有人——潜在顾客 潜在顾客变现实顾客 Evaluation only. Created with Aspose.Slides for .NET 3.5 Client