商务英语口语培训(二)打电话.ppt

* * * * * 商务英语口语 商务电话 Making Calls 1 Receiving Calls 2 Making Calls 确认电话 Is that Hello, （is that ）John? 自报姓名 This is John from Kerui Group. Hello? This is John speaking. Making Calls 打错电话 Sorry, I must have dialed the wrong number. I’m terribly sorry. I’ve got the wrong number. I’m sorry. I’ve been mis-routed\I am lost. I’m sorry but this is the number I was asked to ring. 告知找谁 May I have Jack? I wonder if Jack is in. May/Could/Can I speak to/with Dr.Smith please? Could you please put Kelly on the phone? Could you put Kelly back on? Making Calls 事情紧急 I have something urgent to consult Kelly. I need to get in contact with Jack right away\now. The situation admits of no delay. Could I have her mobile phone number? Could you tell me where I can reach her? Making Calls 何时回来 Can you tell me what time he will be back? When do you expect him back? What time do you think he’ll be free? When is a good time to catch him? Making Calls 稍后再打来 I must discuss the matter with Jack himself. I’ll call back later. I’ll call u back one hour later. Making Calls 告知电话 Hello Good morning. Kerui Group. Can/May I help you? Hello, Kerui Group. How can I help you? Receiving Calls 语音信箱 Hello. You have reached I’m sorry I’m unable to answer your call right now. Pls leave your message after the tone. I’ll get back to you as soon as I can. Thanks for calling Kerui Group, pls dial the extension or press 0 to get to the operator. Receiving Calls 请对方稍等 Just a moment/second, please. I’ll see if he’s in. Hang on. I’ll get him for you. /I’ll put him on the phone. Would you mind holding for a minute? She is coming now. Receiving Calls 重名 We have two Kays here. Which Kay do you want to talk to? By any chance do you know her department? Kay of which department? Receiving Calls 没有此人 We don’t have any Smith working here. I’m sorry there is nobody here by that name. He is no longer at this company. I’m sorry. Smith was transferred to our Branch Office.