培训十大技巧.pptVIP

To understand the roles of a facilitator理解培训师的角色 To develop skills in imparting knowledge and skills to learners.提高传授给学员知识和技能的技巧 Agenda议程 Workshop opening课程开始 Roles of Facilitator培训师的角色 Facilitation Model培训模型 10 Facilitation Skills Introduction 十种培训技巧介绍 Feedback Skills 反馈技能 Practice with Feedback/Coaching 采用反馈/辅导来练习 Workshop Closure课程完毕 Group Discussion小组讨论 What do effective facilitators say/ do? 优秀的培训师会说或做什么? What do ineffective facilitators say/ do? 无效的培训师会说或做什么? What makes a GOOD facilitator? 什么是好的培训师? Roles of a facilitator培训师的角色 Respond to learners’ needs 对学员的需求作出反应 Create a safe environment 创造理想的学习环境 Achieve behavioral change 使学员有行为上的改变 Effective Facilitation Model有效的培训模型 Effective Facilitation Model有效的培训模型 Facilitation Skills培训技巧 Ⅰ Rapport Building创造良好的氛围 Ⅱ Coaching辅导 Ⅲ Process Management程序管理 Ⅳ Formal Presentation正式表达 Ⅰ Rapport Building创造良好的氛围 FS1 - Maintain or enhance self-esteem 维护自尊，增强自信 FS2 - Listen and respond with empathy 仔细聆听，善意回应 FS3 - Ask for help and encourage involvement 谋求协助，促进参与 FS1 - Maintain or Enhance  Self-esteem维护自尊，增强自信  Specifically and sincerely acknowledge people’s ideas and suggestions 明确并有诚意地认可学员的意见和建议 Identify, compliment, and build on people’s achievements. 确定和表扬学员的成就 Avoid demeaning words or actions 避免有伤自尊心的言语及动作 Express confidence in people’s ability to apply new concepts and skills 鼓励学员充分应用所学的技能 Example例子 FS2 - Listen and Respond with  Empathy仔细聆听，善意回应 Actively listen without interrupting. 用心聆听不打断 Maintain eye contact.保持眼神交流 Identify both facts and feelings识别事实与感受 Respond verbally by identifying the feeling expressed and the content of what was said 　用语言回应对方所表达的情绪和所说的内容 Example例子 FS3 - Ask for Help and Encourage  Involvement谋求协助，促进参与 Ask open questions to encourage participation/ sharing ideas/ exper