常用信 演示文稿(英语).ppt

* * 投诉信 开头段：说明与收信人的相关性，表明写作意图。 主体段：投诉的原因 1 理由 2 体现方式 3 感受、心情,建议 结尾段：解决问题的强烈愿望 对所做努力表示感谢 希望尽快答复 几天前你全家到一家饭店吃饭,你对饭店的服务及饭菜质量非常不满意.回家后,由于饭菜的不卫生,你和你爸爸肚子疼且拉肚子(have loose bowels)。现写封信给饭店经理，谈谈你那天的经理和感受，并要求尽快得到满意答复。 Dear Manager, I am a resident living near your restaurant, who always goes to dine at your restaurant with family members and friends. Now I am writing to complain about the poor service you offered to me several days ago and hope you wold investigate the matter. Last weekend, my family and I went to celebrate my mother’s birthday at your restaurant, which is said to be famous for its first-rate service and high quality food. But I am completely disappointed at what I experienced there. Firstly, your waiters and waitresses were impolite to the guests. They all wore long faces as if we had offended them. When we asked for some hot water , one of them just turned a deaf ear to our request. Moreover, the sanitary situation was far from satisfactory, the floor covered with dirty water, and flies buzzing over our heads. Worst of all, the food served was badly made and of low quality. We found sand and even little stones in the rice and some roaches in the soup. How nauseating it was! Soon after we got home, my father and I suffered from stomachache and had loose bowels. I believe you will take this matter into serious consideration and give a satisfactory reply as soon as possible. If it is not properly settled, I would complain to the Consumers’ Association. At the same time, I sincerely hope that you will review your management system. I would be glad to see improvement in your restaurant and I look forward to a day when I can really enjoy a pleasant meal at your restaurant. 投诉信常用句型 1. I am writing to you to complain about … 2. I am writing to express my dissatisfaction with… 3. To improve the situation, it is advisable to take the following measures. For one thing, … For ano