Dessler_HRM12e__01.ppt

Human Resources Management 12eGary Dessler Copyright ? 2011 Pearson Education, Inc. publishing as Prentice Hall 1–* Table 1-2 lists some important ways employers use technology to support their HRM activities. Human Resources Management 12eGary Dessler Copyright ? 2011 Pearson Education, Inc. publishing as Prentice Hall 1–* Figure 1-8 summarizes how human capital—the employees’ knowledge, skills, and experiences—can have a big effect on important organizational outcomes, such as customer satisfaction and profitability. Human Resources Management 12eGary Dessler Copyright ? 2011 Pearson Education, Inc. publishing as Prentice Hall 1–* A high-performance work system is a set of HRM policies and practices that together produce superior employee performance. Human Resources Management 12eGary Dessler Copyright ? 2011 Pearson Education, Inc. publishing as Prentice Hall 1–* Evidence-based HRM is the deliberate use of the best-available evidence in making decisions about the human resource management practices you are focusing on. Human Resources Management 12eGary Dessler Copyright ? 2011 Pearson Education, Inc. publishing as Prentice Hall 1–* Every line manager or human resource manager needs to keep in mind the ethical implications of his or her employee-related decisions. Human Resources Management 12eGary Dessler Copyright ? 2011 Pearson Education, Inc. publishing as Prentice Hall 1–* As the human resource manager’s job becomes more demanding, HRM is becoming more professionalized. The Society for Human Resource Management’s (SHRM) HR professional certification exams test the HR professional’s knowledge of all aspects of HRM. Human Resources Management 12eGary Dessler Copyright ? 2011 Pearson Education, Inc. publishing as Prentice Hall 1–* In this book, we’ll use several themes and features to emphasize particularly important issues, and to provide continuity from chapter to chapter. Human Resources Management 12eGary Dessler Copyright ? 2011 Pearson Education,