客户忠诚之道：提供卓越的客户服务(国外英语资料).docVIP

客户忠诚之道：提供卓越的客户服务(国外英语资料) Now the competition in Chinas domestic market is so fierce that it is almost impossible for an enterprise to rely solely on past successes to keep customers loyal to themselves. In fact, your competitors will never sit idly by this response, they will be ready to take your look at fiercely as a tiger does and customers -- even your most loyal customers. Loyalty to your customers is the most worthy of the customer, if the customer is always loyal to you, unless the competitors have good reason to attract the trial, otherwise, he will always buy your product (or service), at least, he than other many customer loyalty. Moreover, since you have spent a lot of money and invested a lot of resources to finally have these hardcore customers, enterprises should try not to make mistakes such as customer service and loss of customers. Poor stock, delayed order processing, and poor delivery can affect your profit and risk the cancellation of order! Whether you are doing business in China or doing business around the world, this should be kept in mind. However, the situation of customer churn is still happening all the time, and it is more common in china. In order to maintain and enhance existing relationships with existing customers, or to establish business relationships with new customers, enterprises must continue, in addition to consistently provide high cost products for clients, to provide first-class customer service. From the point of view of development, enterprises must try to Chinese first in the country to try to force, then try to spread across the globe . You may not have to the overseas market to sell products and services, but always remember that many competitors (Chinese, foreign) understand this, they may be on your side. So, even if you dont have to go overseas, you should also learn to do so, because you have to face the resourceful in the domestic and foreign enterprises China experienced direct competition. Today, competition am