店面管理(国外英语资料).docVIP

店面管理(国外英语资料) Store management Scientific and systematic management will help store staff to improve their work efficiency and increase business efficiency. Store management is divided into three major parts, respectively: 1, personnel management 2, goods management 3, store management I. personnel management The store staff is the front line of the store, and his behavior affects the sales and the overall image of the store as a result of the direct confrontation with the customers. The loss of regular staff will affect the operation of the store. How to properly arrange the work of the staff, improve their overall performance, and make work smoothly is an important goal of personnel management. (1) employee management 1) arrange new staff entry, introduce daily operation of shop, service standard and store attention. Prior to entry, the person in charge / manager must conduct basic business training; 2) review daily work, monitor staff performance and motivate morale to ensure that all employees meet requirements; 3) arrange the staff watch list to ensure that regular staff work every day. Under normal circumstances, as the number of customers in the afternoon is larger than in the morning, more staff will be allowed to work on the afternoon shift. On the other hand, the clerks holidays are arranged on weekdays, and on Saturday / day and holidays, more staff are assigned to work; 4) train in-service staff to improve their overall quality; 5) regularly assess employee performance as a basis for promotion. * staff instructions 1) dedicated love, as a fairy tale store, a member of pride and pride; 2) always keep healthy, energetic, sincere, enthusiastic, pioneering and enterprising spirit; 3) humble, friendly, friendly and mutually helpful. Meticulous work, serious and responsible; 4) take the guest as the first, take the guest as the honor, has the intense service consciousness; 5) maintaining brand image, not doing anything detrimental to the brand image of fairy ta