交互设计-超越人机交 第一章.pptVIP

Chapter 1: What is interaction design? Bad designs Elevator controls and labels on the bottom row all look the same, so it is easy to push a label by mistake instead of a control button People do not make same mistake for the labels and buttons on the top row. Why not? Why is this vending machine so bad? Need to push button first to activate reader Normally insert bill first before making selection Contravenes well known convention Good design Marble answering machine (Bishop, 1995) Based on how everyday objects behave Easy, intuitive and a pleasure to use Only requires one-step actions to perform core tasks Good and bad design What is wrong with the Apex remote? Why is the TiVo remote so much better designed? Peanut shaped to fit in hand Logical layout and color-coded, distinctive buttons Easy to locate buttons What to design Need to take into account: Who the users are What activities are being carried out Where the interaction is taking place Need to optimize the interactions users have with a product So that they match the users’ activities and needs Understanding users’ needs Need to take into account what people are good and bad at Consider what might help people in the way they currently do things Think through what might provide quality user experiences Listen to what people want and get them involved Use tried and tested user-centered methods Activity How does making a call differ when using a: Cell phone Public phone box? Consider the kinds of user, type of activity and context of use What is interaction design? Designing interactive products to support the way people communicate and interact in their everyday and working lives Sharp, Rogers and Preece (2007) The design of spaces for human communication and interaction Winograd (1997) Goals of interaction design Develop usable products Usability means easy to learn, effective to use and provide an enjoyable experience Involve users in the design process Which kind of design? Number of ot