英语学习之receiving_clients.ppt

Michelle common sentences Basic steps Situation Basic Steps Know your clients information Receive your clients form (the airport /company’s receive room) Greeting Having a small talk Showing customers around the company (If have enough time) Talk about the main point GO confirm client’s identity Excuse me, sir, but are you XXX from XXX ? Aren’t you XXX from XXX ? May I have your name ,please ? Allow me to introduce myself ? Which company do you represent ? Having a small talk Is this your first trip to China ? Did you have any trouble finding us ? How was your trip ?/Did you have a good trip ？ How is your flight? How do you like our city ? It is a beautiful day, isn’t it? Useful sentences ?有什么需要帮忙的吗？ What can I do for you? 我想见史密斯先生。 I would like to see Mr. Smith. 你预约了吗？ Do you have an appointment? 我们定在2点见面。 Our meeting is set for 2 o’clock. 请坐下，好吗？ Will you please have a seat ? 她马上就会过来见您。 She should be with you shortly. 我不知道还需要提前预约。 I wasn’t aware I needed to make an appointment. 请等一会儿，好吗？ Can you please wait just a moment? 恐怕他今天早晨就离开办公室了，估计下午四点以后才能回来。 I am afraid he left this office this morning and is not expected back until after 4 pm. 我来查一下他是否安排了其他人代替他跟您见面。 Let me find out if he made arrangements for someone else to meet with you in his place. 您要我带您一边等一边转转吗？ Would you like me to show you around while you are waiting? GO 特里小姐准备好以后，您就在前厅乘电梯去6层。 When Ms. Terry is ready, you may take the elevator at the front to the 6th floor. 已经安排好了会议室。 There is a conference room already prepared. 请随意找个位子坐一下，别客气。 Go ahead and have a seat, make yourself comfortable. GO 她能帮您解答关于投资账户方面的问题。 She can help to answer the questions you have about investment accounts. 我刚刚跟我们的办公室主任特里小姐核实过，她说史密斯先生跟她简单交待过您的事情。 I just checked with our office manager, Ms. Terry, she said Mr. Smith briefed her on your project. GO Situation Situation 1 A: 有什么需要帮忙的吗？ B: 是的，我是Anderson and Associates 公司的詹姆士·梅森。我想见史密斯先生。 A: 您预约了吗？ B: 预约了，他知道我要来。我们定在2点见面。 A: 我猜史密斯先生忘记了与您见面的事。恐怕他今天早晨就离开办公室了，估计下午4点以后才能回来。我来