宽带连接错误代码及处理办法(国外英语资料).docVIP

宽带连接错误代码及处理办法 Go to the next step and proceed with the process; Step two: guide the user card check state and cable plug: (1) if the fault is solved, the cause of the trouble is PC hardware problem; (2) if the fault persists, proceed to the next step; Step three: in the case of availability (with dial-up software, installation disk (Win98 to be equipped with network card driver disk), delete and later: (1) if the fault is resolved, it is PC hardware problem; (2) if the fault persists, proceed to the next step; Step four: the above treatment is invalid or cannot do with simple operation, please call the customer service phone 10000 Telecom (10060 Netcom /10050 CTT) for trouble reporting Broadband connection error 678 (remote computer does not respond) the processing flow is as follows: Step 1: check if the MODEM signal is OK and restart the modem. If normal, see step two. Step two: ask the user if there is a firewall or 3721 Internet assistant and other software, and, if so, suggest that users exit (1) test after firewall and 3721 Internet assistant: if the fault is solved, the reason is user software problem; (2) if the fault persists, proceed to the next step; Step three: guide the user card check state and cable plug: (1) if the fault is solved, fill in: the cause of the fault is PC hardware problem; (2) if the fault persists, proceed to the next step; Step four: under the condition of availability (the user has dial-up software, installation CD-ROM (Win98 to have a network card driver disk), the proposed user to delete dial-up software, and then reinstall the network card driver, install dial-up software: (1) if the fault is solved, fill in: the fault phenomenon is dial-up connection timeout, the cause of the fault is PC hardware problem; (2) if the fault persists, proceed to step seven; Step five: determine whether the telephone line is available after MODEM and whether the separator is connected properly: (1) after MODEM, even if the telephone cannot be used, a