投诉类书信写作.docVIP

书信写作---(1)I am writing to make a complaint about… (2)I am most reluctant to complain，but… (3)One annoying aspect of your service is… (4)I have been pleased with your services for years，but now I feel very disappointed. (5)I would like to draw your attention to the problem/fault… (6)I am writing to inform you that I find…unsatisfactory. (7)I wish to express my dissatisfaction/disappointment about… 2. (1) The problem has greatly affected my daily life and caused a loss to my business. (2) This is more than I could bear/tolerate. (3) I was shocked at the unpleasant situation in my flat. 3．段尾常用语： (1)It would be highly appreciated if you could… (2)I believe you will take my complaints seriously and… (3)Can you please arrange to deliver a new --- as soon as possible? (4)I would like to get this matter settled by the end of this month. (5)I could not be more satisfied if you can kindly… (6)I would appreciate it very much if you could replace … as soon as possible. (7) I would like to have a refund or a replacement. (8) I hope that my problem will get your consideration. 相关短语 1. complain about 投诉 2.go wrong出毛病 3. return my money to me退还我钱 4. a full refund全额退款 5.worse still更糟糕的是 6.delay in delivering推迟交货 7. for the above reasons基于上述理由 8. replace / replacement 9. pay for the postage付邮资 10. to our disappointment让我们失望的是 诉信格式模板： Dear ________， I am ________ (自我介绍). I feel bad to trouble you but I am afraid that I have to make a complaint about ________(抱怨的事情)． The reason for my dissatisfaction is ________(总体介绍). In the first place, ________ (抱怨的第一个方面). In addition, ________(抱怨的第二个方面). Under these circumstances, I find it ________(感觉)to ________(抱怨的方面带来的后果)． I appreciate it very much if you could ________(提出建议和请求), preferably ________(进一步的要求), and I would like to have this matter settled by ________(设定解决事情的最后期限)．Thank you for your consideration and I will be looking forward to your reply. Yours sincerely， Li Ming 假设你是李华，你在5月2日去一家商店买衣服。当你请一个王姓服务员帮你找适合你的型号的衣服时，她以忙为借口让你自己找，你说你找不到才来让