酒店培训资料(国外英文资料).docVIP

酒店培训资料(国外英文资料) The hotel (HOTEL) from the French word, meant noble villa guests in the countryside, in Hong Kong and Macao and Southeast Asia known as the Hotel in Taiwan, known as the Hotel, in China, known as the Hotel, Hotel, Hotel, Hotel and Hotel. We can find the definition of the hotel from the appellation and function of the hotel. However, to this day, the definition of the hotel is also multifarious, different opinions. An international standard hotel first, to a comfortable and safe and can attract guests living rooms, which can provide delicious cuisine with local flavor characteristics of all kinds of restaurants, but also business conference hall, modern conference facilities and office communication system for trade negotiation, tourists need Kangle center. Swimming pool, gym, goods, gifts, and comprehensive services, such as bank, post office, telex room, bookstore, room, beauty salon and so on. At the same time, all units should have good quality attendants, to provide first-class service to guests. Todays international hospitality industry is known as the tourism industry. The so-called industry, it is expression of a large number of scientific, professional and efficient career. To sum up, the modern hotel should have the following basic requirements: 1. it is a well equipped and well known building approved by the government. 2., it must provide accommodation and catering for passengers. 3., he will provide recreational facilities for passengers and customers. 4., also provide accommodation, catering, entertainment ideal service. 5., it is profitable and requires reasonable profits. The first period: Inn period produced in eighteenth Century, when the name is inn, equipment is simple, poor security, can only provide shelter and eating, poor service quality. Second period: luxury hotel period was born in the early nineteenth Century, when the British Industrial Revolution promoted the development of productive forces, and made the human society en