酒店英语听说论文.docVIP

The aim of a hotel is to create a home away from home for all the travelling guests who need rest ,food and drink. The Front Office of a hotel is not only its “shop window’’ , but also its “nerve center” . It is within this department that the guest’s vacation or business ,and indeed ,the hotel’s operation itself are made or ruined. The Front Office staff seem to “do it all”---receive reservations , register guests, assign rooms ,distribute baggage , store guests valuables , provide information , deliver mails and messages exchange foreign currencies , check room occupancies , check guests out