听声音判断客户类型(国外英文).docVIP

听声音判断客户类型(国外英文资料) We will character and behavior of people acting in accordance with the rhythm and social skills (ability to deal with people), divided into four types: the eagle, the peacock, dove and owls, and of the four types of customers to do some analysis: Eagle type The personality traits of an eagle type: hawks are people who are quick at work, decisive in decision making, centered on facts and tasks, and some people have an impression that they are not good at dealing with people. They are often regarded as powerful people, who like to dominate and give orders. They have a strong sense of time, high efficiency and love into the theme, unwilling to spend time chatting with you, hate your time is wasted. They are often reformers, and if you can convince them that you can help them, they will move very fast. Their sound characteristics on the phone: they tend to speak quickly, and the volume is relatively large, and the tone varies little when speaking. They are on the phone the behavior may want to know: can scarcely wait. What do you do, what can provide something to them, so that they may be serious or coldly say: what is it? What are you going to do? They like to compete with people and may make you difficult on the phone, for example, they will ask in a questioning tone: you tell me how this thing should be solved? To show their authority. If you build a trust relationship with them, they prefer to speak rather than listen. But because they hate wasting time, its difficult to talk to this type of customer over the phone for a long time, and they offer their views on the sales campaign. How to deal with them by telephone: because the time is very important for them, so you have to cut to the chase. For example, opening as short as possible, you can speak directly to the purpose of the call: *, today called your main aim is to discuss with you about the advanced computer system is how to help you gain the competitive advantage, to become the industry lea