complaint and claim申诉和解决概要1.ppt

Carrier’s inspection report Statement of claim Original certificate of insurance One copy of ocean bill of lading Original of copy of commercial invoice Inland rail waybill Trucker’s waybill Our exports have to _____________ before they are shipped. We have no alternative but to __________________. What are you going to do about this? We would __________ if we were at fault. I’ve a complaint to make today. It’s nothing very serious, I hope. __________________ arrived in a bad condition. 30% of the goods have deteriorated. I am sorry to hear that. Complaints of this sorts are very rare. You know our exports have to pass a rigid inspection before they are shipped. Our Inspection Bureau won’t let anything defective go out. But it’s obvious that the fruits are no longer suitable for consumption. Our surveyors stated that it was the __________ that caused the quality deterioration. In a case like this, there might be other possibilities, such as storage on board, storage in the warehouse, etc. Our clients are asking for a compensation of $20 000. We have no alternative but to ___________________. We’ll certainly consider the claim if there’s ___________. They want ___________________. We’ll make a thorough investigation to find out where the responsibility actually lies. But before that we can’t promise anything. We have a problem, sir. What on earth has happened? You remember that we ordered 50 of your BD 205 _________? Of course. We shipped them two weeks ago. Haven’t they arrived? That’s the problem. They’ve arrived, and they’re the wrong _____. You sent the QR 334 model. That model is incompatible with our computer system. I’m sorry to hear that. I’ll look into it and try to get it corrected for you as quickly as possible. Do you have the _________? I have a fax of the invoice right here. Yes, there certainly seems to be a mistake. For some reason we shipped the wrong model. Would you mind waiting for a few minutes while I check with our _________?