质量教育要点 - hksq.pdf

重思品质文化建设 Rethinking Quality Culture Development 2015.07.17 零缺陷，如何帮助中国龙头企业成为可信赖的？ How ZD can help the leading enterprise be a reliable organization? 杨钢 克劳士比中国学院 Freeman Yang Gang, Crosby Management Institute 中国品质3.0: 通过品质创新 获得竞争优势 Achieving Competitiveness through Quality Innovation 面向面向 未来未来的品质的品质 the future challengesthe future challenges 1. Why are the basic things that managers pay attention to is to create a useful and reliable organization? 2. Why are the basic things that quality staff pay attention to are to use a trusted part of the organization to provide help? 3. Why is quality staff not meeting secretaries? They will become value integrators and culture change leaders. 4. How to develop useful and reliable managers and staff? 5. How to release systematically key resource from fire fighting management? 6. How to conduct enterprise pressure to mid-level manager and staff? 7. How is an enterprise on the way to be excellent and successful through quality revolution baptism? Why Did the Tower of Babel Fail ？ page 5 现实的焦虑 Reality anxiety: “质”与“量”博弈与困局 A scratch caused by the quality and quantity of war ” AQL=1% mindsetAQL=1% mindset 我们对中国企业 “质量困境 ”的 认知 克劳士比中国学院联合北京大学质量与竞争力研究中心， Cognitive：“Quality Dilemma” of Chinese Enterprises 在美国克劳士比学院全球企业研究与实践的基础上，在国 内开展了对中国企业、尤其是处于行业领袖地位国有、外 资和民营企业的品质管理成熟度状况的评估与研究。 Crosby Chinese Academy Joint Quality and Competitiveness Center of Peking University, on the basis of the American C