FD System Introduction 11162015迪士尼酒店培训.ppt

Work Order Dispatch * Solution: Maximo Automated Dispatch (MAD) Description: -Allow users to create, dispatch, track and manage work orders for Bell Services, Housekeeping Custodial and Engineering Services departments Interface: N/A Technology Contact: Carolyn Dickerson, Walker Jia LOB Contact: MJ Lu Key Tracking * Solution: Traka Description: -Controls user access by either user group or individual access -Tracks keys taken and returned by user, date and time -Run reporting on key usage by key number, user and/or date and time configuration Interface: N/A Technology Contact: Kelly Clark LOB Contact: Johnny Xue ECDS * Solution: Bullseye Description: -Record all cash and calculator the amount of cash need deposited -Record details of cash deposit ( outlets, amount, date, time) -Print the cash deposit receipt with receipt number Interface: SAP Technology Contact: Tia Claeys LOB Contact: MJ Lu FB POS * Solution: Micros Simphony Description: -Posting Food and Beverage Charges -Record all daily transaction -Daily report printing -Food and Beverage ordering Interface: PMS, SAP, BOT, ResPak Technology Contact: Gregg Wagner LOB Contact: Sonny Xue Dining Reservation * Solution: ResPak Description: -Book, modify, and/or cancel dinning reservations -Take payment for dining reservation and process refunds -Track individual table status for restaurants -Manage restaurant table layout base on different dining periods Interface: Mircos-Simphony Technology Contact: Gregg Wagner LOB Contact: MJ Lu Guest Recovery * Solution: Magic Description: -Record for guest recovery entries -Allow users to enter, track, update and fulfill guest recovery entries -Depending on the recovery provided, users will fulfill accordingly and update the Magic file with appropriate redemption comments Interface: N/A Technology Contact: Carolyn Dickerson, Walker Jia