上海信息化培训中心推荐-2014年ITIL考试题库(中英对照版初级).docVIP

Which role is responsible for carrying out the activities of a process? 下列哪个角色负责执行进程活动？ A. Process owner 过程所有者 B. Change manager 变更经理 C. Service manager 服务经理 D. Process practitioner 过程执行者 D Which process or function is responsible for monitoring activities and events in the IT infrastructure? 在IT基础架构中 下列哪个进程或职能是负责监控活动和事件的？ A. Service level management 服务级别管理 B. IT operations management IT运营管理 C. Capacity management 能力管理 D. Incident management 事故管理 B Which of the following options is a hierarchy that is used in knowledge management? 下列哪个选项是用于知识管理的一个层级？ A. Wisdom - Information - Data – Kn