客房预订 room reservation.ppt

Room reservation Step 1 背景知识 客房预订基本步骤： 客人信息包括哪些？ 客房预订中会遇到哪几种情况？ Ways of making reservation: Telephone Fax Internet Mail verbal Basic procedures: Greetings Date of arrival and departure Room types Name and telephone Confirmation Training Objectives After learning this unit, you will be able to: 1.accept an FIT reservation 2.?accept a group reservation 3.?adjust the reservation 4. cancel the reservation 5.deal with the situation when your hotel is booked solid Step 2 Basic Knowledge Words： Reserve 预订 Reservation 预订 Reservations clerk FIT reservation（free independent traveler