导游业务知识问答.doc

Appendix 1 Questions and Answers 1.What is the guide? The guide is the person who gets the certificate of guide qualification according to “The Management Regulations of Tour Guides”, accepts the appoints of travel agency, signs the contract with travel agency, and offers guide, explanation and other related services to the tourists according to the travel plan. 1.什么是导游人员？按职业性质可将它分为哪几类？ 答：导游人员是指按照《导游人员管理条例》的规定取得导游证，接受旅行社委派，为游客提供向导、讲解及相关旅游服务的人员。按职业性质可将它分为：（1）专业导游人员；（2）兼职导游人员；（3）自由职业导游人员。 2. How many kinds of guides are there in terms of different duties? Please define them respectively (at least two types). 按业务范围可将导游人员分为那几种类型并分别解释（至少两种）。 In terms of different duties, guides are divided into different types. They are tour leader, national guide, local guide and scenic spots guide. The national guide is the person who accepts the appoints of the organizing travel agency, acts as the representative of the organizing travel agency, carries out the travel plan under the coordination of tour leader and local guide and offers the national escort service to the tour group (tourists). The local guide is the person who accepts the appoints of the reception travel agency, represents the reception travel agency to carry out the travel plan, and offers the activities arrangement, explanation and interpretation, etc. services to the tour group (tourists).  3. Please narrate the main duties of the national guide. The main duties of the national guide are as follows： 1) Carry out the reception plan; 2) Maintain contact with related departments; 3) Organize and coordinate travel activities; 4) Protect the safety of tourists and resolve problems; 5) Do propaganda and investigation. 3.全程陪同导游人员的主要职责有哪些？ 答：（1）实施旅游接到计划；（2）联络工作；（3）组织协调工作；（4）维护安全、处理问题；（5）宣传调研工作。 4. Please narrate the main duties of the local guide. The main duties of local guide are as follows： 1) Arrange the tour activities; 2) Do well the reception work; 3) Guide and interpret; 4) Protect the saf