外币兑换服务概要1.pptVIP

外币兑换服务 背景： 外币兑换业务英文名为Foreign Currency Exchange。外币通常是指本货币体系之外的流通货币。外币兑换是对个人客户提供的一项柜台服务，包括买入外币、卖出外币和一种外币兑换成另一种外币。主要为个人客户提供将外汇兑换成人民币或其他外币的服务。其。服务对象为境外个人客户。 专业术语： The rates of exchange are on the board there. 今天的兑换牌价在那里的牌子上。 What is the exchange rate for American currency today？ 今天的美元兑换牌价是多少？ Will you please sign your name on the exchange memo? 请您在兑换证明上签字好吗？ 常用句型： Tell me the current rate for RMB, please.?Whats your selling rate for RMB yuan in notes today??Whats the dollar going for today??Our buying rate for notes is 523 yuan for 100 dollars.?Its 200 French francs at todays selling rate.?The buying rate of U.S. dollar notes is 460 yuan per hundred dollars.?And how much will it be in Japanese currency??How much would I get for 300 Japanese yen? ?Id like to know the exchange rate for German marks.? What rate are you giving??Whats the exchange rate today??Please tell me what you would give me for my U.S. dollars.?Please tell me the current rate for sterling.?If youll wait a moment, Ill find out the rates of exchange.Please wait a moment. Ill find out the exchange rate between U.S. dollars and RMB.?Its 470 yuan for 100 dollars.?The exchange rate today is 200 yen to the pound.?The rate for travelers cheques is 300 yuan against 100 dollars.?These dollars are worth 1,000 yuan.? 服务流程： 第一，对客人的信用卡进行确认，即辨真伪、看清有效期等，并压卡。第二，若客人的信用卡需要取授权号，则将信用卡上的号码、有效日期及支取金额及客人的国籍、证件号码等信息告知给有关银行的授权中心，取得授权后方可承办；如未能取得授权，则须进行认真查阅。第三，把取现单和水单交给客人签名，并与信用卡上的签名核对，确认无误后再递交给出纳进行配款。第四，将配款与水单上的金额进行认真核对。第五，把取现单、信用卡、第一联水单及现金交给客人。? 情景对话： G:Can i change this check into RMB Yuan? 我可以换成人民币吗？ C:Certainly,sir.Todays exchange rate is 7.97 for US$ 1. 当然，先生，当今的汇率为7.97.一美元 G:All right.Id like to change US $ 100,please. 好吧，帮我换100美元 C:Can i have your name,room number and passport as well,sir? 先生，请问您的姓名，房间号以及护照？ G:Here you are.Kelvin Redford,Room 202. 这里，凯尔文雷德福202房间 C:The exchange is RMB 797 Yuan.Mr.Redford,would you please sign this receipt? 换成人民币797元，请您签收？ G:Of cours