管理学教学课件（张学志）chapter 07.pptVIP

Types of Programmed Decisions Procedure 程序- a series of interrelated steps that a manager can use to apply a policy in response to a structured problem. Rule规则 - an explicit statement that limits what a manager or employee can or cannot do. Policy政策 - a general guideline for making a decision about a structured problem. Exhibit 7-7: Programmed VersusNon-programmed Decisions Types of Problems Structured Problems结构良好的问题 - straightforward, familiar, and easily defined problems. Unstructured Problems 结构不良的问题- problems that are new or unusual and for which information is ambiguous or incomplete.