导游实务02 用英语介绍中国文化概要1.ppt

Unit 2 A Bus Tour Guiding Learning Objectives: note the importance of conducting bus tour guiding; note the challenges of doing bus tour guiding; learn some useful techniques of handling bus tour guiding; be able to give visitors a general introduction to China. Text A Conducting a Bus Tour Guide Why is it so important to learn conducting a bus tour? Prime time to impress your guests; Minimize limitations of a bus and make best use of time on the bus; On bus on each day of tour and between different stops… Text A Conducting a Bus Tour Guide What are the challenges of working on tour buses? With the bus driver frequent contacts with the driver not working alone but a teamwork … Text A Conducting a Bus Tour Guide 2. With visitors -seating arrangements; -some visitors lagging behind; -harder to hold visitors’ attention; -difficult communication for less exchanged of eye contact; -much too often head-counting… Text A Conducting a Bus Tour Guide 3. With the tour commentary delivery -vehicle on the move; -views outside distracting visitors; -opposite directions from the visitors; -selection of contents fit for the circumstances; -timing and questions… Text A Conducting a Bus Tour Guide 4. With the use of microphone poor adjustment of the distance between your mouth and the microphone : sound fading in and out; popping sounds… Text A Conducting a Bus Tour Guide Techniques of handling bus tour guiding Cooperating with the driver forging a professional, friendly, positive and fun relationship Speaking in and over the microphones 2. Dealing with visitors in steps -welcome and give orientations; -set up the ground rules for the tour; -practice headcounts in a subtle way; -Socialize with them and remember their names… Text A Conducting a Bus Tour Guide 3. Proper time management -well design your tour commentary according to visitors’ expectation and interests; -check the routes and do a running commentary matching the