翰威特_-_员工敬业度(Employee_Engagement).ppt

员工敬业度(Employee Engagement) 通过提高员工敬业度来改善经营业绩Improving Business Results Through Engaging People 为何重视敬业度：企业经营的需求Why Engagement Matters: Business Needs 为何重视敬业度：员工需求Why Engagement Matters: Employee Needs 通过观察可以判断敬业度We Will Know It When We See It 如何树立员工敬业度？How Do You Build Engagement? 文化适合度(CultureFitTM) 公司文化Organizational Culture 一种被共同认可的现象A shared phenomenon 针对团队集体About groups 可学习发展的，并非继承的Learned, not inherited 没有对与错Not right or wrong 与满意与否无关Not about satisfaction 关于事情是如何被完成的，并非你所感觉到的事情完成的方式About how things are done NOT how you feel about the way things are done 公司文化Organisational Culture 可以将一个团队的成员与另一团队的成员区别开的集体程序化的思想The collective programming of the mind which distinguishes the members of one group of people from another 以及and 预先使人们偏向于某种特定事态Predisposes people to prefer one state of affairs over another 公司文化的核心是对于日常操作所具有的共识The Core of Organisational Culture is Shared Perceptions of Daily Practices 对公司文化产生影响的因素Factors Influencing Organization Culture 公司发展历史及所有权 History and Ownership 领导 Leadership 规模 Size 产品/服务 Product/Service 技术 Technology 环境 Environment 人员 People 目的与目标 Goals and Objectives 文化的六个维度Culture—Six Dimensions * [金蝶软件_POV_09/2001 翰威特咨询公司 To protect the confidential and proprietary information included in this material, it may not be disclosed or provided to any third parties without the approval of your organization and Hewitt Associates LLC. 个人生活目标和策略Individual Life Goals and Strategies 个人竞争能力Individual Capabilities 人员要求和人才竞争策略People Requirements and Talent Strategy 雇佣关系Employment Relationship 人力资源管理操作People Management Practices 个人需求及承诺Individual Priorities and Engagement 敬业度Engagement 企业经营目标和策略 Business Results and Strategies 企业竞争能力Business Capabilities 服务质量Service Quality 功能Features 解决问题ProblemResolution 价格/相关价值Price/Relative Value 员工行为EmployeeBehavior 客户推荐Recom-mendation 客户关系的维持Retention 客户的增值Expansion 经营业绩BusinessPerformance 客户满意价值 Customer Satisfaction/Value 客户价值驱动因素：Customer Value Drivers： 员工敬业 EmployeeEng