集美大学 公关课件 chapter 4.ppt

* Ingredients of Paralanguage(2) Vocalization (Vocal segregates) uh um uh-huh Silent pause * Ingredients of Paralanguage(3) Silence Question: Can silence send messages? If so, give the reasons and what messages can silence convey? As far as you are concerned, what differences do silence mean between western and eastern culture? What is the different opinion toward silence in Western and Eastern culture? Silence is a form of nonverbal communication that may be interpreted in various ways depending upon the situation, the duration of the silence, and the culture. The use of silence in communication is also important. Silence can communicate agreement, apathy (冷漠), awe (敬畏), confusion, contemplation (沉思), disagreement, embarrassment, obligation, regret, repressed hostility, respect, sadness, thoughtfulness, or any number of meanings. * * Case 1 An American scholar went to China and gave a lecture in a famous university. After the lecture, the Chinese audience gave him thunderous applause. But when he asked the audience whether they had any question to ask about the lecture, silence prevailed. The scholar became very uneasy and annoyed. * Silence (paralanguage) Even when you don’t say anything, you’re still transmitting some information. High-context culture vs. low-context culture * Case 2 David went to a business buffet reception in Wuhan. It just so happened that he arrived 5 minutes earlier than the scheduled time. The waiting lounge was almost empty except a charming lady, Sarah, sitting at a corner seat. After a long while of unbearable silence, David decided to break the silence by approaching the lady: David: Hello, I’m David from CWT company. Are you a guest too? Sarah: (Stand up) yes. I’m Sarah. Glad to meet you! Question: Why did the silence become “unbearable” to David? Do you think Sarah felt the same way? * Spatial language (Proxemics) Definition Proxemics is usu. Concerned with personal space and office space. Factors that affect personal