民航服务英语课件概要1.pptVIP

民航客舱服务实用英语 刘霞 Dialogue one： After Shirley’ self-introduction, senior purser Christine is going to give some flight Information and assign the task. Dialogue two： Shirley is checking the galley, and purser comes to her, telling her what she should pay attention to. Dialogue three  During boarding, there is an old lady coming and carrying heavy hand luggage. Dialogue four： Cathy is a new cabin crew. Today it’s Cathy’s first day to operate the flight. Now she is standing at the cabin door to meet the passengers. There is a mother with an infant coming. Dialogue five When Mr. Smith gets on board, he can`t find the seat in the cabin. His seat number is 9B, economy class. The cabin attendant helps him find his seat. Dialogue six Mr. smith is arranging his luggage, but he is standing in the middle of the aisle and blocking the way. All the coming passengers are waiting to go through. Mr. yang and Mrs. Yang checked in together, but after they get on board, they find they are not sitting together. The cabin attendant, Carol, will help them. dialogue seven Dialogue eight The captain has just switched the seat belt sign on. A cabin attendant, Linda, sees a passenger standing in the aisle. dialogue nine Cabin crew are preparing the cabin for take-off. One of the passengers is still using his mobile phone. One of cabin crew comes up to stop him. Dialogue ten： An old lady complains the passenger next to her is so noisy that she can’t have a good rest. Oral practice 4 A:劳驾，女士，我可以安排您的桌子了吗？ B：我非常累，我不想吃饭了，想睡觉。 A：我会通知同事，你晚上不想被叫醒吃完成那。 B：好的。 Ａ：您还想要耳罩和眼罩吗？ B：不需要了，谢谢！ Some explanation： Is coming 来了 The dinner is coming. My mother is coming. What’ for? ····怎么样？ What` for a glass of wine? Will be better. 会更好 Oral practice five A: 请打开你的小桌，晚餐来了。 B： 晚餐是什么啊？ A：鸡肉饭和蔬菜沙拉。 B：请问有甜点吗？ A：有布丁和冰淇淋。 B：我想要一个香草味的冰淇淋。 A：好。 Some explanation： enjoy 喜欢 Oral practice six A :先生，您喜欢你的餐吗？ B：是的，我非常喜欢。 A：我现在可以收拾您的餐桌了吗？ B：可以，请吧。 A：您想