UsingLanguage(修改版)28.pptVIP

I’d like to talk to the manager. I’d like a (full) refund, please. That’s no good for me. You should do something about it. 1. You missed your flight because you think that it was not announced over the loudspeaker. Complain to an airline official. Customer: Excuse me but I’m feeling very annoyed because I’ve missed my flight. I’m sure it wasn’t announced. I’ve got to get to Beijing by tonight. Is there another flight I can go on? Situations: Airline official: All our flights are announced,