大一商务英语课文与笔记整理.docVIP

Companies need customers. Some companies provide goods. Such as clothes, cars and food. Other companies provide services, for example insurance, banking information technology or training. Companies want repeat business, in other words, they want customers to buy from them again and again.to win customer loyalty, many companies have a code of practice, or set of rules, for customer care. The code of practice explains what the customer can expect of the companies. Customers can complain about the service or help they receive, and the goods they buy. Our personal service（个性化服务 ） lets you take care of (=deal with) all you banking needs by telephone, at a time and place to suit you, 24 hours a day, 365 days a year. You can call to check your balance结余结存, pay a bill, discuss a personal loan个人贷款 or increase your Visa Card limit. All calls from within the UK are charged at local rates. Expect sth from/of sb 对某人抱有某种期望 Make a loan of +钱数 Our company employees who make customers unhappy must apologise in person. Our company also has a number of items 项目种类that it can give to customers who are dissatisfied with their service. These range from to 这些种类由 到 Our company offers a full range of services to professional customers , companies and organisations. Our trained staff职员 can help with everything from individual workstation工作站 to planning a complete office. In our company you can purchase购买 from the specialist Business Catalogue专门的商品目录, or from the complete range in the store. Optional delivery 可供选择的 选择卸货港交易and assembly 装配services are available on require. Enquire at the store for more details. Public interest ad 公益广告 Social interest 社会公益 Complain to sb about/of sth Complain that 接宾从 Make complaints. 投诉 Compulsory course 必修课 Optional course compulsory education 义务教育 Port 港口 Discharge goods 卸货 On 一 就 上演 上映 Delivery letter 送信 Inquire into= look into=enquire Enquire about 询问 What is good about customer service you receive? Do you have any criticisms 批评责备of the customer ser