TS16949：2009标准(培训之二十八【过程能力】)题库.pptVIP

SHSVA/031210/SH-GL(2000GB) * Here I look under the Z column for 0.9 then I look across the top of the table for .07. The value in the cell is the probability or proportion defective. SHSVA/031210/SH-GL(2000GB) * This is a variables example on the commercial side of the business. There is only one specification limit - an upper spec limit of 10 minutes. Z = .159 SHSVA/031210/SH-GL(2000GB) * This is a variables example on the product quality side of the business. This is a one-sided spec. limit - a lower specification limit of 3 seconds. Ask : Which of these last two processes is better - the basing operation or the SPA order entry time ? Answer : the basing process - higher Z-value, lower DPMO than the SPA entry time SHSVA/031210/SH-GL(2000GB) * 1. 0.23 1 - 0.023 = .977 2. 0.0582 1 - 0.0582 = 0.9418 SHSVA/031210/SH-GL(2000GB) * 3. 6.41 - 6.34 / 0.03 = 2.33 Area to right = 0.0099 Area to left = 0.9901 SHSVA/031210/SH-GL(2000GB) * For a 2 sided specification I have to do a little more work because I have the chance of having defects on both sides. Therefore I need to first calculate an upper and lower Z value. Use the table to find the proportion defective for both the upper and lower. Add the two together to find out the total proportion defective. Look up the total proportion defective on the Z table to determine the sigma score and/or I multiply the proportion defective by 1,000,000 to get DPMO. SHSVA/031210/SH-GL(2000GB) * Note: The first thing I should notice about this process is that the data is not centered. This average or mean value of my data is not the same as the center of the specification. In 6 Sigma we always center processes 1st and then work on reducing the variability. If this process were centered the Z score would improve to 0.47sigma from 0.37 sigma. Now I need to work on reducing the variability to improve my Z score. SHSVA/031210/SH-GL(2000GB) * SHSVA/031210/SH-GL(2000GB) * Read though this example of