2011年三级秘书考试知识点复习（2011 grade three secretarial examination knowledge review）.docVIP

2011年三级秘书考试知识点复习（2011 grade three secretarial examination knowledge review） 2011 secretarial vocational qualification examination centre About video answering skills: General secretary: (1) see the dress, to see whether a occupation (2) is neat, the desk placed the letter classification (3) note on the phone, the phone rang three times in an internal telephone to use polite language, such as hello? Please do not occupy telephone conversation (4) Confidential: you can not leak good friends; not to show off, leakage, not because the boss quarrel with you, anger leaks (1) signing ceremony for business activities: 389th pages of the book Note: the welcoming Secretary at the gate to greet the leader in the conference room waiting to greet the guest should sit on the right;; sign hall should be neat and clean; the signature table should be long, the cloth should be green; implementation should be ready to sign the contract equipment: such as text, pen, ink etc.; the table should be placed on both sides flag; seat seat will sign behind the person should sign in the LORD; the other attendant should pay attention to the position of the contract; the first exchange signed by the support, the second exchange completed by the signatory; to the last to take their pictures, station location; drink champagne to celebrate each other; finally talk to note: dont talk about politics and religion; regardless of marital status; body prophecy: note OK in different countries have different meanings. (a) dinner Note: site selection; order to pay attention to each other without taboos; welcoming way; seating order; on some chat appeared in the banquet in the process of attention; may be related to the tender and bid preparation work, pay attention to the date; secretary prepared information for the boss; confidential telephone what are the contents of the notice of the meeting; management; boss log, log if the boss changes, you should first adjust the boss log, then adjust your log, then ch