国际商务交际作业答案.docxVIP

Assignment one Chapter 1 Effective and Ethical Communication at work1. What does the expression ‘communication skills’ include?Communication skills mean reading, listening, nonverbal, speaking, and writing skills; communication skills are critical to effective job placement, career advancement, and organizational success.2. Fewer layers of management mean greater communication challenges for frontline workers. Why?The flattening means fewer layers of managers separate decision makers from frontline workers. In traditional companies, information flows through many levels of managers. In flat organizations, however, where the lives of communication are shorter, decision makers can react more quickly to market changes. Restructured companies organize work with horizontal teams that allow various areas to interact more efficiently. Today’s flatter organizations, however, also pose greater communication challenges. In the past, authoritarian and hierarchical management structures did not require that every employee be a skilled communicator. Managers simply posed along messages to the next level. Today, however, frontline employees as well as managers participate in decision making. Nearly everyone is a writer and a communicator. Business people prepare their own message; secretaries no longer clean up their bosses’ writing.3. Why is oral communication considered more effective than written communication?Oral communication has many advantages. For one thing, it minimizes misunderstandings because communicators can immediately ask questions to clarify uncertainties. For another, it enables communicators to see each other’s facial expressions and hear voice inflections, further improving the process. Oral communication is also an efficient way to develop consensus when many people must be consulted. Finally most of us enjoy face-to-face interpersonal communication because it is easy, feels warm and natural, and promotes friendship.4. When you are faced with a difficult eth