audit of information technology asset …（审计信息技术资产u2026）.pdf

Audit of Information Technology Asset-Management Controls - DOA - Information and Technology Management Division MARTIN MATSON City Comptroller AYCHA SIRVANCI, CPA Audit Manager City of Milwaukee, Wisconsin February 2015 TABLE OF CONTENTS Transmittal Letter……………………………………………………………………………….. 1 I. Audit Scope and Objectives………………………………………….…………….………… 2 II. Organization and Fiscal Impact………………………………………….…….……...… 5 III. Audit Conclusions and Recommendations ……………………………………….………. 6 A. Consolidation of IT Support into the ITMD………………….………..……… 7 Recommendation 1: Continue coverage expansion of the PC warranty report to include the newly-consolidated service area..…. …….…. 8 Recommendation 2: Enhance the documentation for the five-year PC forecast cycle………………………………………………………..….……. 9 B. PC Inventory Verification ….……………………….………….…….…..….……… 9 Recommendation 3: Perform a sample, physical count of PC, laptop, and tablet inventories 9 C. Policies and Procedures 10 Recommendation 4: Document IT asset-management policies and procedures ……………………………………………….…… 11 D. Audit Observation Observation 1: Verify and monitor that the new computer-recycling vendor generates the appropriate data destruction reports…………………………………………………..……………….… 13 Department’s Response………………………………………………………..……….….…... 14 I. Audit Scope and Objectives The scope of the audit is the 2014 Information Technology (IT) asset-management practice, administered by the City of Milwaukee (“the City”) Department of Ad