manager, reference and research advisory services（经理,参考和研究咨询服务）.pdfVIP

Online librarian – real time / real talk: an innovative collaboration between two university libraries Janet Fletcher Manager, Reference and Research Advisory Services Macquarie University Library jfletche@.au Philippa Hair Reference Librarian Macquarie University Library phair@.au Jean McKay Manager Liaison Services Murdoch University Library J.McKay@.au Abstract: Collaboration has been a catchword within the library community for many years and now technological developments have made it possible to share staff and resources across time and distance. This paper describes how Macquarie University Library, NSW, and Murdoch University Library, WA, collaborated to produce an innovative online reference service for the academic year of 2003. It outlines the process of implementation between the libraries and outlines how the service uses Microsoft’s NetMeeting to enable real-time conversations via voice-over IP (VoIP). Introduction Macquarie University Library (New South Wales) has provided a real-time virtual reference service since 2000. The service, using Microsoft’s NetMeeting VoIP software, was introduced to provide off-campus students with a reference service equivalent to that on- campus. Though popular with those who used the service, the take-up was very low. Feedback from clients indicated that the main reason for not using the service was that it was not offered when most