为等待的顾客做些什么（What to do for the waiting customers）.doc

为等待的顾客做些什么（What to do for the waiting customers） In the eyeglasses shop, sometimes it is impossible to keep the customers waiting. How can the customers pass the waiting period calmly? To solve this detail, it will help to improve the overall service quality of the optical shop. With the upgrading of the technical profession, customers in the optical shop is no longer come and go hastily. Improve the standard optometry process, make optometry more accurate. General optometry time is about 30 minutes, when the optical shop business is good, optometry will have to wait in line. If the luminosity is not complicated, the customer chooses the lenses and frames, and after the delivery, the customer will have to wait for the mirror. During this period of time, if the customer customer may appear indifferent, impatience, anxiety. Every customer wants himself to be the first to be served, but he often fails to do so. Customers in the waiting process, usually in the following situations, how should the optician do? Customer: one thing I feel boring A customer told reporters: last weekend, I went to an opticians shop with glasses, because it was weekend, and the opticians business was very good.. Although I have an appointment for an expert optometry, I still need to wait. I still have two numbers in front of me, so I can feel bored when Im greeted by the salesperson. I only have to sit in the leisure area of the opticians shop! I was not very interested in the magazines on the coffee table. I flipped down a few pages and put it down. Read the newspaper. Its overdue, too. Drink water, drink up, and then feel embarrassed to answer again. Only mobile phones, more than 1 hours of waiting process is very difficult. I think it would be great if the optician could perfect the details! Because such boring waiting makes people feel very uncomfortable. For the majority of customers, will not need to wait and take for optometry can pass the time of equipment, if the hand of newspapers a