人员培训（personnel training）.docVIP

人员培训（personnel training） The company service quality depends on the ability and quality of the staff. In order to improve the level of the quality of the staff, the key lies in the training of staff working ability mainly comes from the work itself if you continue to work in the combination of learning opportunities and work arrangements, the ability of employees will gradually improve the quality of service, will also rise. Because the staff position burden of work and the need to master the knowledge and skills training should be different according to the level of training for each level of personnel according to the specific condition. Every job in the company should have a unified standard, each training course, should have a unified teaching outline, unified teaching materials and unified the appraisal standards. Only in this way, employees can work according to the rules of operation, management personnel to staff according to the requirement of inspection and assessment of employees. Education and training procedures: I. identify training programs Two ` identify training materials and materials Three. Develop training plans and objectives Four ` concrete implementation of training Five \ inspection training effect, according to the degree of employee training, adjust the progress Six. Formulate training plans for the next phase Responsibilities of education and training: Organize training materials and training materials Two organize training classes and organize classes Three ` responsible for training site arrangement Four \ understand the training of employees and improve the methods of Education Five. Organize employees business assessment Catalog Chapter 1 training system: Induction training system Two ` on job training system Three, the training system for illegal personnel Four ` recruitment training system The second chapter is training content: Section 1 requirements for professional quality: I. grooming five. Service done nine no Two bearing six.