酒店市场销售部培训--办公室行政管理..docVIP

酒店市场销售部培训--办公室行政管理 Task : Sales Administration 任务: 办公室行政管理 Code序号: OH-SM-RM-A101 Objectives: At the end of this session, each trainee will be able to ensure that the Sales Office has the basic facilities to perform its functions. 目的: 课程介绍后，每个学员将能够确保销售部办公室的基础设施正常运 行。 Standard: Follow up SP 标准: 参照标准和程序 Resources: Whiteboard / File, Flipchart, LCD 培训器材: 白板，翻转展示板， LCD Method 培训方式 Training Steps 培训步骤 Time 时间 Ice Break 打破僵局 Introduction 介绍 Lecture 讲解 Explanation and Demonstration 解释和展示 Buzz Group 集体讨论 Exercise 练习 Summary 总结 Suppose in the office, your account file just put on the table, your report also put on your desk dishevelment, when your boss asked some information for him, you really could not report to him at once, your boss maybe asked you, why your filing system is so disorderly, what did you do every day? 请学员设想一下，在办公室，你的客户档案就放在桌上，你的销售报告也杂乱的放在上面，当你的老板问你要一些信息时，你真的不能马上拿出来给他，你的老板也许会问你，为什么你的档案整理这样乱，你每天都做了些什么？ That time what do we need? 这时候我们需要： Sales Administration (show objective of this session) 办公室行政管理(展示课程主题) W.F.I.M 我们将从中获得什么？ Effective and affective, easy to work. 高效快速，便于工作。 This session should be divided two parts: 介绍课程将分为两部分 What is sales administration? 什么是销售部行政管理？ What is sales administration including? 包括哪些内容？ What is Sales Administration? ( the definition will be written on the flipchart) 什么是办公室行政管理？( 将概念事先写在翻转展示板上) The sales administration is review in an objective and comprehensive manner. (Flip chart 1 ) 办公室行政管理是目标管理的综合行为。 Show steps on prepared flipchart explain reason for each step 将所有程序事先写在准备好的白板纸上，逐条讲解。 ( ask all trainees focus on some special points) 要求学员集中一些特殊要点。 what is sales administration including? ( all answers will be written on the flipchart and correct) 办公室的行政管理将包括哪些内容？ 将所有的内容写在白板上，然后选择正确的答案。(Flip chart 2) Reader Files . 读者档案— Trace systems 跟进系统： Function Book 多功能厅的预订 Contracts and pro