言谈举止（manners）.doc

言谈举止（manners） A, polite (1) the concept of politeness Politeness is the behavior norm of mutual respect and friendship between people in contact with each other, which is the minimum requirement of civilized behavior. (2) main contents of courtesy: A, obey social ethics Ethics refers to a citizen of society in order to maintain the normal order of social life and to follow the rule of public life, at least the content of the ethics include: take good care of public property, observe public order and respect women and care for the old man, to heal the wounded and rescue the dying, etc. B, keep your letter at the time It is time to observe the rules or appointments. Keep your word and keep your word. C. sincere and friendly The sincerity of interpersonal communication refers to the need to be sincere and consistent in the relationship. D. Understanding tolerance Understanding is to understand other peoples thoughts and feelings, to understand other peoples point of view and attitude, to be tolerant is to tolerate a large number of people, to be tolerant, to forgive others faults. E. Enthusiasm Enthusiasm means to have warm feelings towards people and warm people. The degree is to mean to the person enthusiasm should have a certain scale, can not appear too enthusiastic, also cannot lack enthusiasm. F, mutual respect and mutual help Mutual respect is the need to respect each other and help each other. G. Good manners. Pay attention to hygiene (be sure to have a certain professional ethics, pay attention to personal hygiene) Ladies first That is to follow the principle of first woman, first woman. Dont ask about the personal private matters of women and young ladies, referring to age, fat, income, etc. (3) basic manners 1. Smile and keep eye contact with guests; 2. Say hello to the guests. 3. Address the guests last name as far as possible; 4. Give way to make way for the guests. 5. More than three conversations must be understood by each other; 6. Do not ask guests per