农村信用社顾客服务管理（Rural credit cooperatives, customer service, management）.doc

农村信用社顾客服务管理（Rural credit cooperatives, customer service, management） Customer service management of rural credit cooperatives.Txt Rural credit cooperatives, customer service, management Chapter I General Provisions Article 1 in order to further promote the capital financial industry civilized industry activities carried out in the system of Fengtai District rural credit cooperatives, strengthen the system of spiritual civilization construction, improve Fengtai District rural credit cooperatives system level of financial services and financial management level, to adapt to the objective requirements of the development of financial system reform. According to the Central Financial Work Committee on strengthening the financial system of the construction of spiritual civilization, combined with our district credit system according to the actual work, the Fengtai District rural credit cooperatives service standards, based on the revision of the previous Fengtai District rural credit cooperatives spiritual civilization management assessment methods on the re enactment, promulgation and implementation of the way. The second chapter is customer service management The overall goal of fifth service management: in the face of the community, to meet the needs of economic development, trying to catch up with the domestic and foreign commercial banks advanced service level, efforts to improve and innovate the service variety, service means and service facilities, further implement the standard of rural credit cooperatives Service in Fengtai District, standardized service work, to improve the level of financial services, financial services industry finally entered the advanced ranks. Sixth basic service specifications Assessment requirements for the first ethical code of service: Respect customers, loyalty to duty, honesty and trustworthiness, justice and decency. Second, civilized enthusiasm, humility, comity, courteous service, full of spirit. Contrary to the requirements, there