2011前服务规范单选题1（2011, service specification, radio question 1）.docVIP

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2011前服务规范单选题1（2011, service specification, radio question 1）.doc

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2011前服务规范单选题1（2011, service specification, radio question 1）

2011前服务规范单选题1（2011, service specification, radio question 1） 1. make demands on the service process of the various service methods offered to the customers. A, service provision specification B, service process specification *, C, service control specification 2., the quality of service after the occurrence of control requirements. A, service provision specification B, service process specification C, service control specification (*), 3. after the completion of training training teachers should fill in the ______. A, training quality questionnaire B and student information registration form C, __ product training plan D, training process record form (*), 4. if you take the computer test, should advance ______ days for all the test machine for debugging, install the test software, to ensure the normal operation of the machine. A, 1 (*), B, 2 C, 3 D, 4 The 5. national aerospace Touchplus information Corp service supervision telephone number is ______. A, 400-810-6116 (*), B, 800-810-6116 C, 0106. special equipment replacement by ______ retained second single. A, enterprises B, space information C, service unit D, tax authorities (*), 7. with ______ technical service engineer can only be engaged in the installation work. A, junior certification (*), B, advanced certification C, intermediate certification 8. professional training security tax billing subsystem based on product refers to the training content, increase the billing system function detailed explanation, practice, method and relevant tax operating procedures, basic computer knowledge and skills to solve common problems such as content, professional training is ______ training. A, free B, paid (*), 9.______ refers to the computer, printer and other equipment used to guarantee the normal operation of the billing system. A and other equipment B, general purpose equipment (*), C, special equipment 10. space information products by the first single maintenance ______ preservation. A, service unit (*),