确定适当时的过程.PDF

日期：2004 年10 月14 日 ISO 9001审核实践组指南 确定“适当时”的过程 术语 当受审核方使用的术语与审核员所用的不同时，审核员应当根据ISO 9000:2000 中的术语来理解ISO 9001:2000中的概念，并在头脑里或纸面 上将受审核方和审核员自己对同一概念使用的术语进行对照，而避免使 用质量管理的专业术语。 过程的确定 如果受审核方和审核员对过程的确定有不同的理解，那么审核员应 当设法理解受审核方的观点，而不要把自己的观点强加于人，除非受审 核方明显不满足标准的要求（需要有充分的客观证据来证明）。如果审 核员认为受审核方没有正确地识别或漏掉了某些过程，也适用上述的处 理方法。 删减 审核员应当参照 ISO 9001:2000 条款 1.2、ISO/TC176对 ISO9001: 2000条款 1.2款“应用”的指南（ISO 9000介绍和支持文件包中的 ISO/TC176/SC2/N524）以及APG 对质量管理体系范围的指南。 审核员应当在得到受审核方不能删减某项要求的客观证据后再做出 结论。 在解决与受审核方的争论时，一个好的做法是审核员借助 ISO9000: 2000《质量管理体系：基础和术语》以及 ISO/TC176/SC2/N524 来向受审 核方解释自己的观点。 - 1 - Date: 14 October 2004 ISO 9001 Auditing Practices Group Guidance on: Determination of the “where appropriate” processes Terminology Where the terminology used by the auditee is different to that used by the auditor, the auditor should understand the concepts in ISO 9001:2000 using ISO 9000:2000 and make a mental or written cross reference between the terminology of the auditee and his/her own for the same concepts, avoiding the use of QM jargon. The definition of process If the definition of process is not interpreted in the same way by the auditor and the auditee, the auditor should seek to understand the auditee’s point of view and not impose his own view unless it is clear (supported with enough objective evidence) that the requirements of the standard are not met. The same is true if the auditor believes that certain processes have not been correctly identified or are missing. Exclusions The auditor should refer to clause 1.2 of ISO 9001:2000, to the ISO/TC 176/SC 2/N524 document ISO 9000 Introduction and Support Package: Guidance on ISO 9001:2000, Clause 1.2 Application for f