360-Degree Assessment - OPM.gov（360度评估OPM.gov）.pdf

360-Degree Assessment: An Overview United States Performance Office of Management Personnel and Incentive Management Awards Division This material was developed with the assistance of Human Technology, Inc. of McLean, VA, under contract OPM-91-2958 with the U.S. Office of Personnel Mangement’s Training Assistance Programs. 360-Degree Assessment: An Overview TABLE OF CONTENTS Concept 1 Sources 2 Superiors 2 What does this rating source contribute? 2 What cautions should be addressed? 2 Self-Assessment 3 What does this rating source contribute? 3 What cautions should be addressed? 3 Peers 4 What does this rating source contribute? 4 What cautions should be addressed? 5 Subordinates 6 What does this rating source contribute? 6 What cautions should be addressed? 6 Customers 7 What does this rating source contribute? 8 What cautions should be addressed? 8 Questions Answers 9 360–DEGREE ASSESSMENT ONCEPT C Typically, performance appraisal has been limited to a feedback process between employees and supervisors. However, with the increased focus on teamwork, employee development, and customer service, the emphasis has shifted to employee feedback from the full circle of sources depicted in the diagram below. This multiple-input approach to performance feedback is sometimes called “360-degree assessment” to connote that full circle. There are no prohibitions in law or regulation against using a variety of rating source