E2 CRM Hosting Agreement for using Microsoft （E2 CRM托管协议使用微软）.pdf

E2 CRM Hosting Agreement for using Microsoft Dynamics CRM SERVICES Subject and terms Subject of the Agreement is hosting Microsoft Dynamics CRM system (hereinafter Agreement) which allows the use of CRM hosting package, for a fee and under the terms of this Agreement. Microsoft Dynamics CRM system is an integrated program for managing relationships with clients creating and maintaining their information and contacts, sales and after-sales activities. Hosting of Microsoft Dynamics CRM system sustains of setup and maintenance of the server that is permanently connected to the Internet connection via TCP / IP network, providers network. Providers, for the purposes of this Agreement, are companies Extreme and EUnet. The server includes a computer with a built-in network connection and installed software. Internet is a global computer network. TCP / IP network of Provider is considered part of the Internet which is controlled and maintained by Provider. Business day is a Provider working-time from Monday to Friday from 9AM to 5PM. The principal obligations of Provider Provider by this agreement is obliged to: • provide continuous (24 h) direct connection to the Internet through the providers node - TCP / IP protocol, within agreed limits, his capacities and technical capabilities. • provide a backup data (system files and user data) and save for the last 7 days, and copies of data on the first working day of the month. • provide regular system and application administration of Microsoft Dynamics CRM system • ensure regular maintenance of functionality of Microsoft Dynamics CRM system • provide 24 / 7 basic level of technical support to customers via telephone and email for functioning of hardware and Internet infrastructure with the provider. • provide technical and application support to users on working days except Saturday, from 9AM to 5PM. • enable the user to access and use selected CRM ho